Questions and answers
Cleaning FAQs for Estepona & Marbella.
If the answer depends on the home, we ask for the detail and confirm it in writing.
WhatsApp answered within 15 minutes, 8:00 to 21:00, seven days.
“I am very satisfied, I open the door and I saw my home is very clean and shining.”
Is there a minimum booking?
For homes, the minimum is one visit at the published price for the home size. We do not add hidden minimum hours to a fixed-price visit.
Do you bring products and equipment?
Yes. The agreed cleaning includes our professional products and equipment. Terrace pressure washing and furniture cleaning are quoted around the task and material.
Can I choose a time?
Give us a preferred date and window. It is a request until we check availability and confirm the time, cleaner, scope and access in writing.
What if a guest leaves the rental in a bad state?
We send you photos and a fixed price for the extra work before we start. If we cannot reach you within 30 minutes, we do the extra work up to the amount you set for the property, so your guests can arrive. Above it, we wait for your answer. Holiday-rental turnovers follow the turnover terms.
What happens if I am not happy?
Send a photo within 24 hours of an agreed checklist item that was missed. We correct it free within 24 hours, subject to access. Holiday-rental turnovers follow the turnover terms.
Do I need to be at home?
No. Use a lockbox, smart lock code or agreed handover. We confirm the access arrangement before the visit.
Can you clean furniture?
Yes, furniture cleaning is available with Kärcher-supported equipment. We review the item, material, marks and drying conditions before confirming the method and price.
Do you guarantee stain removal?
No. Material-appropriate care and maximum reasonable effort do not guarantee removal of every stain, etching, damage, wear mark or old odour.
Do you work with holiday rentals?
Yes. We coordinate around a confirmed departure and arrival window, handle the agreed linen and restock details, send room photos and report visible damage or missing items.
How do I get a quote?
Send the town, bedrooms and service on WhatsApp. Photos or a short video are optional, but useful for condition. You can also use the structured request. We reply during the published hours.
Still deciding what to ask?
Send the property and the one thing you are worried about. A person can tell you what the published scope covers.
Ask for my cleaning quote
Everything included in the quote.The questions behind the questions
Most answers come back
to the agreed scope.
Products, equipment and IVA sit inside the price you approve. Anything outside the written scope is quoted before it starts, which is why we ask about condition, materials and access up front.
- No hidden minimum hours on a fixed-price visit
- Products and equipment included
- Extras priced and approved before any work starts
From first message to the finished clean
Book your clean
in three clear steps.
Know what to send, what we confirm and what you receive after the visit.
STEP 01
Tell us what needs cleaning.
Start with your service, town and priorities. A real person helps you work out the right clean.
- Your rooms or furniture, and anything that needs extra attention.
- Your preferred timing, if you know it.
- Photos can follow on WhatsApp. You can start without them.
Start on WhatsApp
STEP 02
Know the price and plan before we arrive.
We ask the useful follow-up questions, review the condition and send a fixed quote for the agreed work.
- The checklist, products, equipment and total including IVA.
- Any extras, delicate surfaces and realistic stain-removal limits.
- The arrival window and key or access arrangements, confirmed with you.
STEP 03
Get your clean. See what was done.
The team follows the agreed checklist, checks the finish and sends room photos when the clean is complete.
- Photos of completed rooms and any damage or unusual issues found.
- An invoice for the agreed work.
- A missed agreed task? Report it within 24 hours for a free correction, subject to access. Holiday-rental turnovers follow the turnover terms.
Book your clean. Get your time back.
Take housework
off your list.
Oven grease. Shower buildup. Floors, fresh beds and all those finishing details. Tell us what needs doing. We’ll agree the work and a fixed quote.
Get my cleaning quote8:00 to 21:00, seven days · Estepona & the Costa del Sol
